Research Reports

Current research around topics of the Center

Current research reports in payment economics

Swiss Money Map 2024

Developments in the spatial distribution of cash access points in Switzerland

Pulse Survey 2024 Blockchain for financial service providers

The Blockchain for Financial Service Providers 2024 pulse check provides a deeper insight into the topic of blockchain for financial service providers.

The cost of point-of-sale payments in Switzerland

The overall economic costs associated with point-of-sale payments in Switzerland are by no means negligible. The resource costs amounted to around CHF 7.3 billion. This corresponded to 0.95 per cent of gross domestic product.

Swiss Payment Monitor 2023

How does Switzerland pay? The Swiss Payment Monitor has been investigating the payment behaviour of the Swiss population since 2018.

Swiss Money Map 2022

A spatial Analysis of Cash Access Points in Switzerland. How far and how long does it take the Swiss population to get to the nearest ATM or bank branch?

Swiss Payment Monitor

How does Switzerland pay? The Swiss Payment Monitor has been investigating the payment behaviour of the Swiss population since 2018.

Current research reports in sustainable finance

Sustainability preference elicitation under MiFID II – a market survey

We present the results of a survey of banks to understand the practical consequences of MiFID II.

Selected publications in the topic area of digital ecosystems and platform economies

Chatbots verändern die Bankenwelt

Virtuelle Sprachassistenten im Banking sind im Kommen. Studien der Uni St. Gallen zeigen:
Junge vertrauen eher der Empfehlung eines Chatbots als einem Finanzberater aus Fleisch und
Blut. Doch dieses Vertrauen kann missbraucht werden.

Dehumanizing Voice Technology: Phonetic & Experiential Consequences of Restricted Human-Machine Interaction

Conference Template

Four strategies to orchestrate a digital ecosystem

Globalization

Ökosystem-basierte Wettbewerbsstrategien

Conversational robo advisors as surrogates of trust: onboarding experience, firm perception, and consumer financial decision making

J. of the Acad. Mark. Sci., doi:10.1007/s11747-020-00753-z

Voice analytics in business research: Conceptual foundations, acoustic feature extraction, and applications

Journal of Business Research, 121 (2020) 364-374. doi:10.1016/j.jbusres.2020.09.020

Shaping a Mobility Ecosystem: The Case of car2go in China

Voice bots on the frontline: Voice‑based interfaces enhance flow‑like consumer experiences & boost service outcomes

Journal of the Academy of Marketing Science, https://doi.org/10.1007/s11747-022-00868-5

Ökosysteme: Eine neue Strategie im digitalen Zeitalter?

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