Research Reports

Current research around topics of the Center

Current research reports

Nachfolgestudie 2022

For the fourth time after 2009, 2013 and 2016, the Center for Family Business at the University of St.Gallen (CFB-HSG) and Credit Suisse are jointly publishing a study on the topic of business succession at Swiss companies.

Swiss Money Map 2022

A spatial Analysis of Cash Access Points in Switzerland. How far and how long does it take the Swiss population to get to the nearest ATM or bank branch?

Swiss Payment Monitor

How does Switzerland pay? The Swiss Payment Monitor has been investigating the payment behaviour of the Swiss population since 2018.

Selected publications in the topic area of digital ecosystems and platform economies

Chatbots verändern die Bankenwelt

Virtuelle Sprachassistenten im Banking sind im Kommen. Studien der Uni St. Gallen zeigen:
Junge vertrauen eher der Empfehlung eines Chatbots als einem Finanzberater aus Fleisch und
Blut. Doch dieses Vertrauen kann missbraucht werden.

Dehumanizing Voice Technology: Phonetic & Experiential Consequences of Restricted Human-Machine Interaction

Conference Template

Four strategies to orchestrate a digital ecosystem


Ökosystem-basierte Wettbewerbsstrategien

Conversational robo advisors as surrogates of trust: onboarding experience, firm perception, and consumer financial decision making

J. of the Acad. Mark. Sci., doi:10.1007/s11747-020-00753-z

Voice analytics in business research: Conceptual foundations, acoustic feature extraction, and applications

Journal of Business Research, 121 (2020) 364-374. doi:10.1016/j.jbusres.2020.09.020

Shaping a Mobility Ecosystem: The Case of car2go in China

Voice bots on the frontline: Voice‑based interfaces enhance flow‑like consumer experiences & boost service outcomes

Journal of the Academy of Marketing Science,

Ökosysteme: Eine neue Strategie im digitalen Zeitalter?